Privacy Policy

Introduction

This Privacy Policy explains how True West Removals Pty Ltd ("we", "us", "our") collects, uses, discloses and protects personal information when you visit https://www.truewestremovals.com.au, request a quote, or use our removal and storage services.

We are committed to handling your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We collect personal information you give us directly, including:

• Name, phone number, email address and moving addresses provided through our quote form, phone calls or email
• Details about your move — property size, inventory, access requirements and preferred dates
• Payment details when you pay for a booked move
• Any other information you choose to share with us, for example in reviews or correspondence

How we use your information

We use your information to:

• Provide a written quote and arrange your removal or storage booking
• Communicate with you before, during and after your move
• Process payments and keep records for accounting and legal purposes
• Improve our services, website and customer experience
• Send you service updates and, where you have agreed, occasional offers or promotions

Cookies and website analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. This may include analytics tools (such as Google Analytics) that collect information like pages viewed and time spent on the site.

You can disable cookies in your browser settings, though some parts of the site may not work as intended if you do.

Sharing your information

We do not sell your personal information. We may share it with:

• Our staff and subcontracted crews where needed to carry out your move
• Our insurers, in connection with goods-in-transit or liability cover
• Payment processors, to process card payments securely
• Government or regulatory bodies where required by law

Data retention

We retain personal information for as long as necessary to provide our services, meet legal and accounting obligations, and resolve any disputes, after which it is securely deleted or de-identified.

Data security

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.

Your rights

Under the Australian Privacy Principles, you may:

• Ask whether we hold personal information about you and request a copy of it
• Ask us to correct information that is inaccurate or out of date
• Withdraw consent to marketing communications at any time
• Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC), about how we handle your information

Marketing communications

With your consent, we may send you information about our services or promotions. You can opt out at any time by contacting us or using the unsubscribe link in any email.

Children

Our services and website are directed at adults arranging a move. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated shown below.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at hello@truewestremovals.com.au or +61432527243.